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Not all projects are successful. Describe a project/engagement that was under your leadership that didn’t succeed, the RCA you discerned post-mortem, and what steps you took to address the deficiency, including how you handled the customer in the situation.

Global CPG Central American operations…SAP based warehousing and logistics…

Implementation did not deliver the Total Delivered Cost (TDC) improvements.

RCA: Failure to recognize/accommodate cultural impediments to the end to end process vision.

Ultimately, we opted for a reduced ROI on the initiative. Client leadership and staff were “shoulder to shoulder” throughout the entire engagement…the post mortem included. “Fail quickly” wasn’t our best option, but it was acceptable as a key organizational learning. Our relationship continued and thrived despite this setback.